Shipping & Returns

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Average Delivery Time

Country Estimate Delivery Time
United States 3 - 14 days
Canada 5 - 14 days
United Kingdom 5 - 17 days
Australia 5 - 17 days
Germany 5 - 17 days
Italy 5 - 17 days
Spain 5 - 17 days
Asia 5 - 21 days
Rest of the world 5 - 21 days

 

 

 

 

 

 

 

 

Please also note that delivery times are estimate and may not be the actual delivery standard experienced. It may also require extra transit time because of unforeseen delays.

Estimated delivery time applies only to the major cities or office of mail exchange. Please allow more time for destinations beyond that. Packages may subjected to customs inspection and clearance. Time for delivery shall not be of the essence unless previously agreed by us in writing.

Deliveries are not made on bank holidays and/or weekends. Please allow additional time if ordering on or near public holidays or during sale periods.

If you need fast shipping, please chose option DHL express or EMS express with estimate delivery time between 2 - 5 business days. If you chose this option, you need to pay more expensive than regular package. If you choose this option, we will prioritize shipping using DHL. But, because DHL has some regulations on the products to be shipped, we will transfer shipping using EMS express directly if your order does not meet DHL regulations.

Cancellation

By using our service you agree that you are fully aware of and committed to all actions and transactions you carry out through our site. Therefore, any cancellation request of transaction that have been fulfilled will be rejected. Cancellation request only receive before 24 hours from ordering time.